Shipping Policy

Every Nuvoré order is packed with care and shipped fully tracked and insured. This policy explains how and when your order is dispatched, what shipping costs and delivery times to expect, and how we handle customs, delays, and lost or undelivered parcels.

Order Processing

Orders are processed and dispatched within [1–3] business days of your order being placed. Orders placed on weekends or public holidays are processed on the next business day.

Once your order has been dispatched, you will receive a confirmation email containing your tracking number.

During launch periods or times of high demand, processing may take a little longer. If there is any significant delay with your order, we will contact you directly.

Shipping Destinations

We offer worldwide shipping. However, we are unable to ship to certain countries or regions due to legal, logistical, or carrier restrictions.

We reserve the right to determine, at our sole discretion, which destinations we can ship to. If an order is placed for a destination we are unable to service, we will notify you and issue a refund where applicable. Shipping availability may change at any time without prior notice.

Shipping Costs & Delivery Times

Shipping costs are calculated and displayed at checkout before your order is completed. Estimated delivery times below are indicative and begin from the date of dispatch, not the date the order is placed.

• Netherlands: [1–2] business days — [€ rate / free]
• Europe (EU): [2–5] business days — [€ rate / free]
• Rest of world: [5–10] business days — [€ rate]

Delivery times are provided by our carriers and are not guaranteed. Customs processing, remote destinations, and peak periods can extend these estimates.

Tracking Your Order

A tracking number is included in your dispatch confirmation email. You can use it to follow your parcel's progress with the carrier. Please allow up to 24 hours after dispatch for tracking information to update.

If your tracking has not updated for several days, or shows an issue, contact us at Info@nuvorewatches.com and we'll look into it with the carrier.

Customs, Duties & Import Taxes

For orders shipped within the European Union, all applicable taxes are included and no additional customs charges apply.

For orders shipped outside the European Union, your order may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the responsibility of the customer and are not included in the product or shipping price. We recommend checking with your local customs office for details before ordering, as we have no control over these charges and cannot predict their amount.

Refusal to pay customs charges may result in the parcel being returned or destroyed by the carrier; any resulting costs may be deducted from your refund.

Shipping Insurance

Because each order contains a high-value timepiece, we ship every parcel tracked and insured against loss or damage in transit.

Where Shipping Insurance is offered or purchased at checkout, claims for loss, non-delivery, or theft are subject to the conditions set out in our Terms of Service, including the claim deadline and documentation requirements. Please review the Shipping Insurance section of our Terms of Service for full details.

Delivery & Risk of Loss

All orders are shipped to the address provided by the customer at checkout. Risk of loss transfers to the customer upon delivery to that address, in accordance with applicable consumer law.

Once a shipment has been marked as delivered by the carrier, the order is considered fulfilled. We are not responsible for loss, theft, or damage occurring after confirmed delivery, except as otherwise provided under Shipping Insurance where purchased.

Incorrect or Incomplete Addresses

Customers are responsible for ensuring that the shipping address entered at checkout is accurate and complete. If an order is returned to us due to an incorrect or incomplete address, we will contact you to arrange reshipment. Any additional shipping costs for reshipment are the responsibility of the customer.

If you notice an error in your shipping address, contact us at Info@nuvorewatches.com as soon as possible — we can only amend it before the order has been dispatched.

Uncollected Parcels

If a parcel is not collected within the carrier's specified time frame, or if delivery is unsuccessful due to a failure to respond to collection or redelivery notifications, we reserve the right to deduct a handling fee covering storage, processing, and logistical costs. This fee may be deducted from any refund or credit, or required to be paid separately. Uncollected parcels may be returned to stock after 7 days.

Delays

While we and our carriers work to meet the estimated delivery times above, delays can occasionally occur due to customs, weather, carrier disruptions, or other circumstances beyond our control. We appreciate your patience and will always help where we can.

Contact

For any questions about your shipment, contact us at:

Info@nuvorewatches.com